How often do you hear someone saying "I need YOU to ______ (Fill in the blank). As for me I find myself saying "I need YOU to" and not being clear about the need that I really want.
After training with Hayden Hayden from Conscious Choosing for Flow for over 5 years I have come to the conclusion that identifying other peoples underlying needs is critical and utterly vital to strong positive communication.
Needs are like magic when identified they create instant connection and mutual understanding between people and even groups. Needs give us a solid foundation to communicate and get past our differences with the respect and safety we all need.
If you find yourself in the middle of a conflict, take a deep breath and change the direction by identifying your needs and the needs of others, what happens will amaze you.