As people how do we typically approach conversations?
The way we enter into conversations has a lot to do with how the conversation turns out.
Is it going to be a positive or negative outcome. Is our approach Pro-Active or Re-Active?
Identifying what peoples feeling are is the key to connection what needs follow the feelings and intentions of people.
Points: It's hard to trust when you're feeling manipulated.
When you approach people in conversation start looking for the underlying Need... What's behind their words.
In Leadership, understanding that people are almost always requesting what they need is a powerful way to approach business and personal conversations.